Please note that we require 1 to 3 working days on average to fulfill your order before dispatching it. Rest assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, the estimated delivery time is between 30 business days. Please consider any holidays that might impact delivery times.
Due to the nature of the shipping business, delays are often inevitable, all our shipping times are therefore guidelines only and specific delivery dates are not guaranteed.
Tracking your order
You will receive a confirmation email and/or text message, if you provided a mobile phone number, containing a tracking ID and a link to follow the journey of your package. To track your package you can visit our Tracking Page. If you are unsure of your Tracking ID please use our Order Lookup form located Here. Please allow 1 to 3 working days for the tracking information to show.
Wrong address disclaimer
It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at firstname.lastname@example.org if you believe you have provided an incorrect shipping address.
Ronyes Official is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier at the information provided to you on our Tracking Page. If you have any further questions on how to do this please reach out to our customer support team at info@ronyesbags.
Exchanges and Returns
We're confident you will enjoy your RONYES bags.
There's 6 months warranty.
Our ultimate goal is your satisfaction with our products. If for any reason you are not completely satisfied with your purchase, please let us know right away. You may return the goods purchased on the RONYES OFFICIAL website within 3 months from the date of receipt of the goods for any reason or no reason but excluding the shipping fee. Items must accompany a proof of purchase and be in new, re-sellable condition. Custom items are not eligible for return.
In the unlikely event, the bags are damaged or defective, RONYES will pay for the shipping.
Refunds will only be issued to the original form of payment.
If you have any further questions, please get in touch with us at email@example.com.