Placing Your Order
Q: Do I have to have an account to place an order?
A: No, accounts are totally optional.

Q: How do I know that my order is confirmed?
A: Immediately after placing your order you should receive an email notification at the email you entered during the checkout process. Also if you have provided a mobile phone number you will receive notification text messages confirming your order and tracking information.

Q: Can I ship the products to an address that does not match my billing address?
A: Yes, definitely! During the checkout process, you are able to enter any shipping address and specify a different billing address.

Payments, Pricing & Promotions
Q: What methods of payment do you accept?
A: We securely accept PayPal.

My Existing Order
Q: What if I need to modify the contents of my order?
A: If you would like to add items to your existing order, please place an additional order. We do not store your credit card information and cannot process changes made after the order is placed.

Q: How do I cancel my order?
A: Cancellations are only accepted for full-priced items, within 60 minutes after an order is placed. Please if you have to cancel your order for any reason reach out to us immediately at if you are able to cancel within the given time frame. We process orders as quickly as possible so cancellations are time-sensitive.

Shipping & Delivery
Q: When will I get my order?
A: Please note that we require 1 to 3 working days on average to fulfill your order before dispatching it. Rest assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, the estimated delivery time is between 7 to 10 business days. Please consider any holidays that might impact delivery times.

Q: What if I didn’t receive my order after 7-10 business days from the moment of getting the shipment notification?
A: No worries - slight delays in shipment may occur due to, for instance, upcoming or current holidays that are not working days of post and delivery services. Moreover, keep in mind that it might take a considerable time for the customs of your country to check your package. If your delivery is significantly late, or you’re experiencing problems with tracking your order, please contact us at We would be glad to help you at any time!

Q: How can I track my parcel?
A: You can track your parcel on the following website using your tracking number:

Q: How much does shipping cost?
A: We offer FREE international shipping. Please note, duties and other international shipping charges are non-refundable.

Q: What is an ePacket?
A: As we partner with merchants and product manufacturers from all over the world, we opt for the ePacket delivery system from EMS. This innovative shipping technology enables you to track your order at any time. And, what is even more critical, it is fast as lightning!

Returns & Refunds
Q: What is your return policy?
A: Returns policy:
If you have any questions at all regarding our Returns Policy please reach out directly to us at and one of our customer support specialists will help within 1 business day.
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